Success Stories

• MUHC partners with Agili-T to Improve Patient Care.
• CHUM achieves its quality improvement goals.
• IWK A Model for Continuous Improvement through On-going Patient Feedback

Testimonials

• Patrick Crumley
  Medical Services Coordinator, East Central Health Authority, Alberta
  "The sales, technical support, and training was extremely well thought out and planned with the customer in mind, which made understanding the system very easy. The program itself is in a very user friendly format and although we have not actually created or implemented a survey we are confident the Androfact system will help with the decision making process when planning for regional programs. We are looking forward to the ability to monitor patient satisfaction and system performance on a continual basis in all health care disciplines."
• Susan Hayes
  Director of Quality and System Performance, Annapolis Valley District Health Authority, Nova Scotia
  “At Annapolis Valley Health, patient satisfaction surveys will be key in our ability to measure quality initiative results within multiple platforms. We are very excited to have Androfact as a critical resource for these initiatives. The possibilities with this application are incredible.”
• Mary-Ann Hiltz
  Director of Quality Resources & Decision Support Services, IWK Health Centre, Nova Scotia
  "A critical component of quality improvement at the IWK Health Centre is seeking feedback from our patients and families. Androfact will enhance the opinion surveying processes we currently have in place by enabling us to readily develop new questionnaires from validated question banks, in multiple languages and extend our surveying capabilities far beyond the traditional paper based methods. Using the Androfact services will also enhance our reporting capability with timely, online reporting and statistical analysis features."
• Hélène Babineau
  Quality Management Director, Laval Hospital, Quebec
  “When it comes to patient satisfaction measurement, we wanted an easy-to-use solution that would allow us to gather and analyze survey results in a timely and actionable manner. Patient satisfaction is extremely important to the Laval Hospital as we want to be able to respond to the needs of the patients we serve. Several continuous quality improvement teams, in preparation for accreditation by the Canada Council, establish patient satisfaction programs. Androfact is the tool of choice for the Laval Hospital. We use Androfact to measure performance and the quality of care and compare improvement results on an on-going basis.”
• Marilyn Kaplow
  Director of Quality Management, McGill University Health Centre, Quebec
  “At the MUHC, patient satisfaction questionnaires are used at all levels of the organization. Most importantly, the patient care teams use Androfact to continuously solicit patient feedback on specific areas of concern. Results are used to re-shape or change practice to ensure the provision of a high level of quality care.”
• Quality Coordinator
  University of Montreal Health Centre, Quebec
  "CHUM selected Androfact for two reasons. The questions in the survey bank were validated for patient care experience and the survey data was stored so CHUM could establish a benchmark to compare the results of future surveys to ensure that any actions taken to improve customer satisfaction were effective."
• Pauline MacDonald
  Quality Consultant for Capital Health, Nova Scotia
  “We looked at various survey options and vendors across Canada and selected Agili-T because they we arable to fit our needs. Agili-T offers Capital Health the opportunity to gather patient feedback in a cost effective and an efficient manner. We can continue to results by facility and service, and prepare manager / director specific reports. We also have comparator data as other districts within Nova Scotia have adopted Agili-T’s approach and tools. We expect that our patient feedback mechanism will be enhanced and better enable us to guide our quality improvement efforts.”
• Manon Allard
  Director of programs, CSSS Val St-François, Quebec
  “In order to measure the quality of care and patient satisfaction, the Val-Saint-François Community Health Network chose Androfact largely for its ease of use, flexibility and reliability. Androfact will allow us to conduct patient surveys in a far more cost-effective manner requiring fewer resources to manage the surveying process. Androfact will provide us with the ability quickly and easily compare survey results year over year and will enable us to reach our quality of care objectives for the population we serve.”

Put the Agili-T Advantage to Work for You

Want to find out more about our complete range of healthcare surveying services? Call us at 1 877 904-2542 or e-mail us.